網頁可連線但遊戲一直是黑幕,也嘗試了放大鏡檢測,看起來有問題,但要怎麼解決呢?

TRACEROUTE:
traceroute to 124.11.240.18 (124.11.240.18), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.314 ms 0.303 ms 0.356 ms
2 203-75-97-130.HINET-IP.hinet.ne t (203.75.97.130) 0.631 ms 0.685 ms 0.841 ms
3 Blizzard Blizzard 0.972 ms 1.012 ms 1.162 ms
4 210.242.246.34 (210.242.246.34) 1.011 ms 1.257 ms 1.154 ms
5 210.242.32.218 (210.242.32.218) 0.558 ms 0.575 ms 0.579 ms
6 tyfo-3301.hinet.ne t (210.65.126.66) 4.699 ms 1.981 ms 1.954 ms
7 tyfo-3031.hinet.ne t (220.128.8.138) 2.454 ms 2.457 ms 2.455 ms
8 220-128-8-110.HINET-IP.hinet.ne t (220.128.8.110) 2.575 ms 2.809 ms 2.801 ms
9 tpdt-3011.hinet.ne t (220.128.24.101) 4.843 ms 4.109 ms 4.098 ms
10 r4210-s2.hinet.ne t (220.128.7.189) 2.123 ms 2.242 ms 2.234 ms
11 * * *
12 60-199-18-221.static.tfn.net.tw (60.199.18.221) 2.981 ms 6.862 ms 7.021 ms
13 60-199-6-70.static.tfn.net.tw (60.199.6.70) 5.479 ms 5.320 ms 5.290 ms
14 60-199-18-170.static.tfn.net.tw (60.199.18.170) 4.597 ms 4.614 ms 4.661 ms
15 60-199-25-214.static.tfn.net.tw (60.199.25.214) 4.593 ms 4.716 ms 4.710 ms

19/06/2020 14:11:35 UTC

PING:
PING 124.11.240.18 (124.11.240.18) 56(84) bytes of data.
64 bytes from 124.11.240.18: icmp_seq=1 ttl=239 time=17.4 ms
64 bytes from 124.11.240.18: icmp_seq=2 ttl=239 time=17.5 ms
64 bytes from 124.11.240.18: icmp_seq=3 ttl=239 time=18.3 ms
64 bytes from 124.11.240.18: icmp_seq=4 ttl=239 time=18.6 ms

— 124.11.240.18 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 17.413/17.979/18.624/0.504 ms

19/06/2020 14:11:35 UTC

MTR:
Start: Fri Jun 19 14:11:35 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 203-75-97-130.HINET-IP.hinet.ne t 0.0% 10 0.8 0.7 0.5 0.8 0.0
3.|-- Blizzard 0.0% 10 1.0 1.1 0.9 1.5 0.0
4.|-- 210.242.246.34 0.0% 10 1.1 1.4 1.1 1.8 0.0
5.|-- 210.242.32.218 0.0% 10 0.6 1.0 0.3 6.2 1.7
6.|-- tyfo-3301.hinet.ne t 0.0% 10 1.4 1.5 1.4 2.2 0.0
7.|-- tyfo-3031.hinet.ne t 0.0% 10 2.8 2.5 2.3 2.8 0.0
8.|-- 220-128-8-110.HINET-IP.hinet.ne t 0.0% 10 2.7 2.5 2.2 2.8 0.0
9.|-- tpdt-3011.hinet.ne t 0.0% 10 4.3 3.8 2.2 5.2 0.7
10.|-- r4210-s2.hinet.ne t 0.0% 10 2.0 2.1 2.0 2.4 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- 60-199-18-221.static.tfn.net.tw 0.0% 10 5.3 4.5 2.8 6.8 1.2
13.|-- 60-199-6-70.static.tfn.net.tw 0.0% 10 2.6 2.7 2.5 3.2 0.0
14.|-- 60-199-18-170.static.tfn.net.tw 0.0% 10 4.6 4.6 4.5 4.8 0.0
15.|-- 60-199-25-214.static.tfn.net.tw 0.0% 10 4.7 4.7 4.5 5.2 0.0
16.|-- 60-199-13-78.static.tfn.net.tw 0.0% 10 5.4 17.5 5.3 78.8 24.2
17.|-- 124-11-240-18.static.tfn.net.tw 0.0% 10 19.4 18.8 17.8 19.4 0.0

19/06/2020 14:11:35 UTC

發生日期已有試了兩三個月,
IP:124.11.240.18
ISP:hinet 連線方式:wifi

路由追蹤:Traceroute 已開始執行⋯

traceroute to 210.242.235.6 (210.242.235.6), 64 hops max, 72 byte packets
1 10.0.1.1 (10.0.1.1) 1.041 ms 0.768 ms 0.694 ms
2 211-78-218-68.static.tfn.net.tw (211.78.218.68) 24.079 ms 15.436 ms 14.760 ms
3 60-199-13-77.static.tfn.net.tw (60.199.13.77) 14.838 ms 14.722 ms 13.875 ms
4 60-199-25-213.static.tfn.net.tw (60.199.25.213) 14.142 ms 15.122 ms 14.371 ms
5 60-199-18-169.static.tfn.net.tw (60.199.18.169) 16.856 ms 16.703 ms 17.152 ms
6 60-199-6-97.static.tfn.net.tw (60.199.6.97) 17.439 ms 17.308 ms 16.832 ms
7 60-199-18-222.static.tfn.net.tw (60.199.18.222) 20.096 ms 19.158 ms 20.870 ms
8 r4210-s2.hinet.ne t (210.242.214.182) 17.418 ms 17.767 ms 16.919 ms
9 tpdt-3012.hinet.ne t (220.128.2.242) 19.734 ms 20.250 ms 21.028 ms
10 220-128-25-90.hine t-ip.hinet.ne t (220.128.25.90) 18.477 ms 18.410 ms 17.878 ms
11 tylc-3032.hinet.ne t (220.128.9.33) 18.585 ms 19.249 ms 18.298 ms
12 tyfo-3301.hinet.ne t (220.128.9.173) 18.417 ms 19.383 ms 18.403 ms
13 210-65-126-65.hinet-ip.hinet.ne t (210.65.126.65) 18.557 ms 18.560 ms 19.586 ms
14 210.242.32.201 (210.242.32.201) 18.306 ms 20.156 ms 19.692 ms
15 210.242.246.53 (210.242.246.53) 18.438 ms 19.370 ms 18.637 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
31 * * *
32 * * *
33 * * *
34 * * *
35 * * *
36 * * *
37 * * *
38 * * *
39 * * *
40 * * *
41 * * *
42 * * *
43 * * *
44 * * *
45 * * *
46 * * *
47 * * *
48 * * *
49 * * *
50 * * *
51 * * *
52 * * *
53 * * *
54 * * *
55 * * *
56 * * *
57 * * *
58 * * *
59 * * *
60 * * *
61 * * *
62 * * *
63 * * *
64 * * *

黑屏通常不是網絡問題,而是驅動程式問題。
如果你有 Razer 雷蛇 的產品,也有可能是其軟件問題:

黑屏的排解文章: https://tw.battle.net/support/zh/article/12719

如果仍有問題,建議到「技術支援」區發文 或 使用回報單聯絡客服。