I lose my heroes!

I bought overwatch 1 and played before, and today is the first time I log in overwatch 2. But all heroes are locked except free heroes. It is so wired that I don’t have doomfist but I played him before in my career, please fix my account, thank all of you very much!

I played the game one hour ago and I can use all the heros. But suddenly only several heros left for choose when I logged back and I didn’t find out until I start a ranking match. I’m so speachless.

same the game just suck